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Welcome to the first issue of Diversity
Insight. The topic of workplace diversity has never been more
important than it is right now. Employers across the country are
struggling to manage a new workforce that is becoming increasingly
diverse and complex. As a result, HR is required to settle
differences between ethnic groups, bring peace between generational
workers, satisfy the unique needs of disabled employees, and avoid
offending an employee’s religious commitment. Helping today’s HR
practitioner understand how to manage this new set of challenges is
why we’re launching this e-zine and what it’s all about.
Each month, Diversity Insight will provide business-focused
strategies for understanding the cultural, communication, and the
workplace needs of today’s diverse employee. You’ll receive the
hard-hitting solutions that will help you address and manage the
differences between generations, genders, ethnic groups, and other
diverse employee populations.
Plus, you’ll receive advice that works because each issue features
real-life lessons used by your HR peers in gaining commitment from a
diverse group of employees. If you want proven advice for
managing today’s diverse workforce so they make the organization
the most important element in their professional lives, then we
invite you to sign up for this FREE e-newsletter today.
Please contact us at anytime if you have questions, comments, or a
diversity issue you would like to see covered in a future issue.
Sincerely,
Ralph Gaillard, Executive
Editor
Celeste Blackburn,
Managing Editor |
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Managing and motivating the iPod workforce
Raised
by Boomer parents on a diet of praise and self-esteem, Millennials are the next big thing, and
they know it. They show up to work with lots of answers.
Hierarchy? Only if it helps us get the work done.
Need it yesterday? No problem.
Technology? We eat that #@%! for breakfast.
Which brings us to workplace demeanor. Could use some serious
polish.
Millennials multitask and multicareer. Cross-train them; they call
it a reward. Give them four jobs to do at once, and they swim like
fish in fast water. Twenty-somethings exude impatience, confidence
and ambition; and with the Boomers growing gray, they are our
high-speed, high-maintenance future.
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What to do if an employee objects (loudly)
to diversity training
You’re headed for the cafeteria when George (a
young, energetic manager with promise) stops you and says, “I hope
you don’t expect me to show up for that class about gays tomorrow.”
This is news. You didn’t know George had objections to the planned
diversity seminar. George registers your surprise and ups the ante.
“I believe in God and scripture,” he says, his voice growing louder.
“I won’t go.” You notice that people have stopped to listen in.
“Let’s talk about this in my office,” you say. George crosses his
arms over his chest. “I’d rather talk here.”
What to do? Your lunch is a write-off. Adrenaline pours into your
bloodstream. Fight or flight is your natural response, but it won’t
help you now. What can you say to avoid a shouting match? 
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One word & two cultures = production
problems
A team is missing its production deadlines, and a different cultural interpretation of the word "deadline" is the cause. Two experts offer solutions for fixing the problem.
The Problem:
Don is production manager in a printing company that produces books
for major publishers. Five years ago, the company added binding to
its services, and Don began staffing that department with workers
from Mexico. Everything went smoothly until four months ago when
Mauricio became supervisor of the binding team. One of the first
Hispanic workers Don hired, Mauricio is bight and capable. But since
his promotion, the binding group has missed three deadlines. Books
had to be shipped at special rates and high costs! Each time
Mauricio apologized and vowed to set more reasonable completion
dates; but Don has noticed that during production meetings, Mauricio
continues to promise tight deadlines. Mauricio is experienced. He
knows the equipment and his men. Why does he promise deadlines he
cannot deliver, and what should Don do to ensure he does?
Advice from Experts:
• Carol Hastings, Vice President of
Corte Hispana, a professional services company that training for
Spanish-speaking workforces.
In Latin America, time commitments and deadlines may be seen as
worthy objectives rather than categorical imperatives. If all things
run perfectly, the delivery date could be possible, so why not say
"yes." But more often than not, things don't run perfectly, and the
deadline can't be met. In Mexico, the customer knows there may be
delays and takes this into account in his planning. The Hispanic
supervisor in this situation may never have experienced the
consequences of missing a delivery date that a customer considers
firm.
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New AARP study offers blueprint for training
older employees
The Bureau of Labor Statistics estimates that
by 2014, 21% of America's workforce will be at least 55 years old.
According to AARP estimates, that number could be even higher. As a
result, you need to prepare for an aging workforce. With a wave of
baby boomers set to retire and a consequent looming worker shortage,
many employers are now considering the role of the older employee in
their organizations. On one hand, these employees have the benefit
of experience. On the other hand, there is some trepidation that
they might not adjust to new technologies and processes as well as
their younger counterparts.

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Lockheed Martin settles race case for $2.5 million
Lockheed Martin, the world’s largest military contractor, will have to pay former employee Charles Daniels $2.5 million. The African-American electrician was subjected to a racially hostile work environment at several job sites nationwide. This is the largest amount ever obtained by the Equal Employment Opportunity Commission (EEOC) for a single person in a discrimination case. In addition to paying Daniels, the company has agreed to terminate the harassers and make significant policy changes to address any future discrimination.
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Relevant statistics for today’s diversity
executives
- 4,901: number of pregnancy discrimination
complaints filed with the EEOC in 2006, making it one of the
fastest growing types of workplace complaints
- 99.1 million: amount of sex-based discrimination claims paid to
plaintiffs
- 16: Percentage of female corporate officers at FORTUNE 500
companies
- 9: Number of female CEOs at FORTUNE 500 companies
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