Diversity Insight
    January 21, 2008 A MONTHLY E-ZINE FROM HR INSIGHT    
From the Editor
Welcome to the first issue of Diversity Insight. The topic of workplace diversity has never been more important than it is right now. Employers across the country are struggling to manage a new workforce that is becoming increasingly diverse and complex. As a result, HR is required to settle differences between ethnic groups, bring peace between generational workers, satisfy the unique needs of disabled employees, and avoid offending an employee’s religious commitment. Helping today’s HR practitioner understand how to manage this new set of challenges is why we’re launching this e-zine and what it’s all about.

Each month, Diversity Insight will provide business-focused strategies for understanding the cultural, communication, and the workplace needs of today’s diverse employee. You’ll receive the hard-hitting solutions that will help you address and manage the differences between generations, genders, ethnic groups, and other diverse employee populations.

Plus, you’ll receive advice that works because each issue features real-life lessons used by your HR peers in gaining commitment from a diverse group of employees. If you want proven advice for managing today’s diverse workforce so they make the organization the most important element in their professional lives, then we invite you to sign up for this FREE e-newsletter today.

Please contact us at anytime if you have questions, comments, or a diversity issue you would like to see covered in a future issue.

Sincerely,
Ralph Gaillard, Executive Editor
Celeste Blackburn, Managing Editor
In this Issue
Managing and motivating the iPod workforce

Raised by Boomer parents on a diet of praise and self-esteem, Millennials are the next big thing, and they know it. They show up to work with lots of answers.

Hierarchy? Only if it helps us get the work done.

Need it yesterday? No problem.

Technology? We eat that #@%! for breakfast.

Which brings us to workplace demeanor. Could use some serious polish.

Millennials multitask and multicareer. Cross-train them; they call it a reward. Give them four jobs to do at once, and they swim like fish in fast water. Twenty-somethings exude impatience, confidence and ambition; and with the Boomers growing gray, they are our high-speed, high-maintenance future. 
Read on
Flashpoint
What to do if an employee objects (loudly) to diversity training

You’re headed for the cafeteria when George (a young, energetic manager with promise) stops you and says, “I hope you don’t expect me to show up for that class about gays tomorrow.” This is news. You didn’t know George had objections to the planned diversity seminar. George registers your surprise and ups the ante. “I believe in God and scripture,” he says, his voice growing louder. “I won’t go.” You notice that people have stopped to listen in. “Let’s talk about this in my office,” you say. George crosses his arms over his chest. “I’d rather talk here.” 

What to do? Your lunch is a write-off. Adrenaline pours into your bloodstream. Fight or flight is your natural response, but it won’t help you now. What can you say to avoid a shouting match? Read on

Team in Trouble

One word & two cultures = production problems

A team is missing its production deadlines, and a different cultural interpretation of the word "deadline" is the cause. Two experts offer solutions for fixing the problem.

The Problem:
Don is production manager in a printing company that produces books for major publishers. Five years ago, the company added binding to its services, and Don began staffing that department with workers from Mexico. Everything went smoothly until four months ago when Mauricio became supervisor of the binding team. One of the first Hispanic workers Don hired, Mauricio is bight and capable. But since his promotion, the binding group has missed three deadlines. Books had to be shipped at special rates and high costs! Each time Mauricio apologized and vowed to set more reasonable completion dates; but Don has noticed that during production meetings, Mauricio continues to promise tight deadlines. Mauricio is experienced. He knows the equipment and his men. Why does he promise deadlines he cannot deliver, and what should Don do to ensure he does?

Advice from Experts:

• Carol Hastings, Vice President of Corte Hispana, a professional services company that training for Spanish-speaking workforces.

In Latin America, time commitments and deadlines may be seen as worthy objectives rather than categorical imperatives. If all things run perfectly, the delivery date could be possible, so why not say "yes." But more often than not, things don't run perfectly, and the deadline can't be met. In Mexico, the customer knows there may be delays and takes this into account in his planning. The Hispanic supervisor in this situation may never have experienced the consequences of missing a delivery date that a customer considers firm.
Read on

Ideas for Leaders
New AARP study offers blueprint for training older employees

The Bureau of Labor Statistics estimates that by 2014, 21% of America's workforce will be at least 55 years old. According to AARP estimates, that number could be even higher. As a result, you need to prepare for an aging workforce. With a wave of baby boomers set to retire and a consequent looming worker shortage, many employers are now considering the role of the older employee in their organizations. On one hand, these employees have the benefit of experience. On the other hand, there is some trepidation that they might not adjust to new technologies and processes as well as their younger counterparts. Read on
Legal News
Lockheed Martin settles race case for $2.5 million

Lockheed Martin, the world’s largest military contractor, will have to pay former employee Charles Daniels $2.5 million. The African-American electrician was subjected to a racially hostile work environment at several job sites nationwide. This is the largest amount ever obtained by the Equal Employment Opportunity Commission (EEOC) for a single person in a discrimination case. In addition to paying Daniels, the company has agreed to terminate the harassers and make significant policy changes to address any future discrimination. Read on
Data Points
Relevant statistics for today’s diversity executives
  • 4,901: number of pregnancy discrimination complaints filed with the EEOC in 2006, making it one of the fastest growing types of workplace complaints

  • 99.1 million: amount of sex-based discrimination claims paid to plaintiffs

  • 16: Percentage of female corporate officers at FORTUNE 500 companies

  • 9: Number of female CEOs at FORTUNE 500 companies
HR Hero's Guide to Diversity
  
Audio Conferences
Training without leaving your office

01/22/2008
Ethical Choices: HR's Role in Guiding the Organization

01/24/2008
No Bullies Allowed: Creating a Jerk-Free Workplace

01/29/2008
Making Your Employees Shape Up or Ship Out: How to Legally Control Benefits Costs

01/30/2008
Immigration Compliance: New I-9s, Documentation, and Other HR Issues

01/31/2008
When Employees Bring Personal Problems to Work: The Proper HR Response

02/05/2008
Maximize Your Exit Interviews to Avoid Lawsuits and Reduce Turnover

02/12/2008
Misclassification Myths: Are Your Workers Really Independent Contractors?

02/13/2008
CSI HR: When Your Employee is Accused or Gets Arrested

02/19/2008
2008 Recruiting: Feed Your Talent Pipeline Using MySpace and Other Social Media

02/20/2008
Workers' Comp Claims: The 10 Biggest Mistakes Employers Make

02/26/2008
Doing Business in China: What HR Needs to Know

02/27/2008
How to Handle Difficult Employees: What Every Employer Needs to Know

02/28/2008
What to Save, What to Shred: Comply with Personnel Record Retention Laws

03/04/2008
Preparing for the Avian Flu and Staph Pandemic: What HR Must Do Now!

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