Ahh, the human resources department. The place where compassionate, friendly people solve problems in the workplace. A place filled with intelligent professionals uniquely qualified to turn conflict into comfort.
Or maybe that’s not what the HR department should be at all. Maybe HR should empower others to handle certain workplace issues on their own rather than getting pulled into every dispute. Cynthia Schuler, director of human resources at the Sterne Kessler Goldstein Fox law firm in Washington, D.C., falls into this camp.