from Oneness Key

When Norm became manager of an engineering department, he knew that his job would have very little to do with engineering. The previous manager had a take-no-prisoners style that drove fear deep into the workplace. A third of the senior engineers had fled the company by the time Norm came on board.

"I wanted to restore a genuine feeling of unity and belonging," Norm recalls. He replaced the control tactics with good old-fashioned respect. He listened to his colleagues and regarded them as equals. And he brought an easygoing style that made him entirely approachable. Slowly but surely, a sense of oneness came back to the department. "Trust can be destroyed so fast," Norm says, "but it takes months and years to build up."

from Support Key

Sandy worked as a computer specialist at a company that produced slick business presentations. She did her best to keep pace with a rapidly changing industry, but her boss stood in the way. She explains: "The company belonged to an industry association, and the group's newsletters were about the latest tools and techniques in our field. But my boss kept everything under lock and key. He didn't want to distribute it because it had help-wanted ads and he was afraid we'd leave the company. So, we missed out on valuable information in the newsletter."

When Sandy moved on, she found that her new employer subscribed to the same newsletter and encouraged employees to read it. "They have enough faith in their work environment that they don't have to worry about me rushing off."

from Acknowledgment Key

Mary works as a first-grade teacher in an elementary school and when asked to explain why she finds her workplace so meaningful, she always comes back to the principal. "Whenever I see him at the end of the day, he always thanks me for my service," she says. "And the way he says it you know he really means it. I'd climb mountains for him."

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